Shipping policy
Last Updated: June 3, 2025
Thank you for shopping with Sakthan Neera, a venture by Thrissur Coconut Producer Company Limited. This policy outlines how your orders are processed, shipped, and delivered.
1. Order Processing Time
- Orders are typically processed within 0–7 business days from the date of order confirmation and successful payment.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Processing time may vary based on product availability, order volume, or custom packaging requirements.
2. Shipping Methods
Domestic Shipping (India)
- We ship across India via registered courier services and India Post Speed Post.
- Once your order is dispatched, you will receive a tracking number via email or SMS.
International Shipping
- International orders are shipped through registered international courier companies or International Speed Post (EMS).
- Delivery timelines and charges vary depending on the destination country and local customs clearance procedures.
3. Delivery Timelines
- Domestic Deliveries: Expected within 3–10 business days after dispatch, depending on your location.
- International Deliveries: Expected within 7–21 business days, depending on the destination and customs process.
- Please note that delivery times are estimated and may vary due to external factors such as weather, strikes, or courier service disruptions.
4. Delivery Address
- Please ensure that the delivery address, pin code, and contact number entered during checkout are accurate.
- Sakthan Neera is not responsible for delays or failed deliveries caused due to incorrect or incomplete address details.
5. Tracking Your Order
- A confirmation email with shipment tracking details will be sent once your order is dispatched.
- If you have not received tracking information within 7 business days of placing your order, please contact our support team.
6. Delays or Exceptions
- While we aim to deliver all orders promptly, Thrissur Coconut Producer Company Ltd. is not liable for any delays caused by the courier company or postal authorities.
- We guarantee only to hand over your order to the courier/postal service within the specified time frame.
- Delays due to natural calamities, public holidays, or unforeseen disruptions are beyond our control.
7. Service Confirmation
- Delivery of goods will be confirmed through your registered email ID used at the time of purchase.
- For perishable products like Neera, we may call to confirm someone is available to receive the order to ensure freshness.
8. Need Help?
If you face any issues regarding your shipment or delivery, please don’t hesitate to reach out:
Customer Care: +91 95391 64715
Email: thrissurcoconutproducercompany@gmail.com